In March, the Platinum Card from American Express was updated with several new perks, including $200 in annual credits toward Uber rides, 5x points on hotels booked through Amex Travel (in addition to the 5x on airfare) and an annual fee that rose $100 to $550. But now, a few months into the new Uber benefits, some cardholders are finding out the hard way that they’ve been unable to use their credits toward rides.
How the Uber Credit Works, and How It Doesn’t
Platinum cardholders receive $15 worth of credit each month, plus a $20 bonus credit (for a total of $35) in December. To receive these credits, you have to add your Platinum card to your payment options in the Uber app. However, there have been reports on FlyerTalk and elsewhere that some Platinum card users haven’t been receiving their credits.
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